Your website and applications are essential when it comes to the success of your business. At DDS Hosting we know that if your network or servers are down, you are losing revenue and opportunities. That’s why DDS created our aggressive 100% up-time Service Level Agreement (SLA) for all of our dedicated servers.
DDS Hosting Service Level Agreement:
- Your hardware will be functioning 100% of the time in a given month, excluding scheduled maintenance
- Power and HVAC systems will be functioning 100% of the time in a given month, excluding scheduled maintenance
- Network uptime will be 100% in a given month, excluding scheduled maintenance
If network failure causes your server to be down for more than a half hour you will receive a refund on your next bill*. If you experience downtime for one of the reasons listed above you will receive a 5% credit for each half hour of downtime you experience applied to your next month’s bill (up to 100% of the total monthly bill).
DDS’s superior technology and automated infrastructure enables us to provide you this 100% uptime SLA.
DDS Hosting offers free basic support via phone and chat. If there ever is a problem, our skilled technicians are available 24/7/365 to address your support needs. High-level technicians are accessible 9am-5:30pm GMT for more complicated inquiries. In addition, advanced technical support for complex operations is available at a rate of £99/hour. Such work may include:
- Installation of software not part of a standard package
- Advanced configuration of servers
- Custom backup scripts
- Mail server configuration